Why Isn’t the Scanner Pulling my Card/Document?

If your scanner is not automatically pulling your card/document when inserting into the scanner, verify that Auto Scan is turned on. 

The image below displays when Auto Scan is turned off:

 

To turn on Auto Scan, click on the grayed out AUTO button shown below.

Once you click the grayed out AUTO button, it will become orange and the red OFF will change to a green ON. Auto Scan is now

on:

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